Help Center
Contact: Support@tradewindsmarketplace.com
FAQ
Account Questions
What should I do if I forgot my password?
If you forget your password, simply use the "forgot password" function located below the sign- in button on the login screen. This will guide you through the process of resetting your password and regaining access to your account.
What can I do if my account was deactivated?
If your account has been deactivated, please reach out to our Admin department via email at Admin@tradewindsmarketplace.com. Make sure to include your account number, the email used for your account, and any other relevant information. Our Admin team will assist you in resolving the deactivation issue and restoring your account if possible.
Sourcing Questions
How do I buy on TWMP?
Buying on Tradewinds Marketplace is simple. You can browse through our categories or use the keyword search bar to find the desired product. If the item is available for direct purchase, you can add it to your cart, select the quantity, and proceed to checkout. For non-live buy products, you can message the seller to begin the negotiation process. The seller will provide you with a quote based on your negotiations, and you can confirm the quote by making a real-time payment.
How can I search for products on TWMP?
You can search for products on Tradewinds Marketplace either by browsing through categories or by using the keyword search function. Additionally, you can explore similar products or check the product catalogs of sellers who offer items of interest.
What is MOQ?
MOQ stands for Minimum Order Quantity. It represents the minimum quantity of units that a seller is willing to sell. This requirement ensures that sellers can effectively manage their inventory and offer products in a cost-effective manner.
How do I add a product to My Favorites?
To add a product to your favorites, simply click on the star icon associated with the product. This action will save the product to your favorites list for future reference.
How can I find the supplier's profile?
You can find the supplier's profile by scrolling down on a product page and selecting the profile tab in the additional information section. There, you'll find information about the supplier, including their background, product offerings, and ratings.
Can I know the product details, such as price, MOQ, and shipping fee?
Yes, you can access product details such as price, MOQ, and shipping fee. This information is provided to you whether it's a live buy product/order or part of an invoiced deal. It ensures transparency and helps you make informed purchasing decisions.
How do I post an RFQ?
As a registered buyer, posting a Request for Quotation (RFQ) is easy. You can click on the "Submit an RFQ" button located on the main page, dashboard, or product search page. This will guide you through the process of creating and submitting your RFQ to potential sellers.
Negotiation Questions
Should I communicate with suppliers outside of TWMP?
No, it is not recommended to communicate with suppliers outside of Tradewinds Marketplace. Doing so violates the user terms and conditions and can result in account termination for both buyers and sellers. It is important to conduct all communications and transactions within the platform to ensure protection against scammers and to safeguard your money and products.
How can I engage in negotiations?
If you are involved in an RFQ deal, you can negotiate using the RFQ manager in your dashboard. If you have directly messaged the seller, you will communicate and negotiate through the message center in your dashboard. In either case, once you accept and make a payment on an invoice sent to you via the RFQ manager or message center, the paid invoice will be converted into an order. You can then track this order in the order management section of your dashboard.
Ordering Questions
How do I place an order?
For live buy products, you can add the desired product to your cart and proceed to checkout. For invoice deals, you will need to negotiate with the supplier and confirm the quote provided. Once the quote is confirmed, you can make the payment, which converts the quote into an official invoice and order.
How does TWMP protect my online transaction?
Tradewinds Marketplace safeguards your online transactions by holding the funds until the order is delivered to you and confirmed. This ensures that the seller fulfills their obligations before the payment is released.
When will the supplier ship my order?
For live buy products, sellers typically ship within 72 hours. However, for custom items or products negotiated through an invoice deal, the shipping timeline is determined during the negotiation process and agreed upon by both the buyer and seller.
When will I receive my order?
You can keep track of the shipment and expected delivery date by using the tracking module located in the order section of your dashboard. This allows you to monitor all your shipments and pending deliveries in one place.
After Sales Questions
How do I open a dispute for my order?
To open a dispute for your order, you can file an escalation on the order summary widget. This will initiate the dispute resolution process.
What is the dispute process for an order?
Once you file an escalation, Tradewinds Marketplace's administration team will investigate the dispute. If the seller is unable to resolve the issue, Tradewinds Marketplace will make a determination based on the information provided and the platform's policies.
How do I return products for my order?
If you need to return products for your order, you should communicate with the seller directly. If the seller is unresponsive, you can return the items to the shipping address provided and provide all the necessary evidence to Tradewinds Marketplace's administration when filing an escalation or dispute.
When will my dispute case be solved?
Dispute cases on Tradewinds Marketplace typically take around 3-4 weeks to investigate and reach a resolution. This timeline allows for a thorough examination of the case, including gathering all necessary information, reviewing evidence from both the buyer and seller, and ensuring a fair and comprehensive decision.
How do I cancel a dispute for my order?
If you wish to cancel a dispute for your order, you can do so through the order summary widget. At any stage of the dispute process, you have the option to settle and withdraw the dispute. This allows for a resolution without further escalation or investigation.
How do I check the status of my dispute case?
To check the status of your dispute case, you can refer to the order summary widget. It provides up-to-date information on the progress of your dispute, including any updates, communications, or actions taken. This allows you to stay informed and track the resolution process.
